Please make sure to read through all the details before placing your order. Placing your order means agreeing with the all details.
1. Where are you based?
Malaysia
2. Do you accept international orders or ship to overseas?
Yes, except to some countries that our courier does not provide service to. For the USA buyers, there are currently some restrictions due to your new shipping policy, DM for more info.
3. What payment method do you accept?
Malaysian: Bank transfer, E-wallet, QR code.
Overseas: WISE, Paypal, other payment method that we can accept in our local MYR account.
4. Where can I find your ongoing Group Orders?
All GOs that are available in this website (make sure to check the deadline in the description) and through the hashtag #fluffyyGO (make sure to check the deadline in the description) and in our Masterlist.
5. Can I make a deposit or pay in installment?
Depends on what GO it is. Please request personally first.
6. Can I cancel my order.
NO. Any cancellation after the orders of the GO has been placed will not be accepted and no refund will be given. Please find any other person to replace your slot or items instead.
7. Can I combine local postage for my items.
Yes, but only items that arrived within 3/5 months of each other. Free storage is only applicable for 3 months upon receiving the second payment notice, and an additional fee of RM0.50 per day will be charged until the maximum period of 5 months upon receiving the second payment notice. Once the period of 5 months has passed without any notice, we will consider your orders cancelled regardless of all prior payment made, your items will be up for public sale and no refund or only a part of the refund will be given if the items are already sold.
8. How much is the second payment?
Please find our international shipping estimation in out "Payment & Shipping Info" page for the second payment estimation.
9. I accidentally missed the payment deadline, is my order cancelled / can I still get my items?
First payment deadline: If we already placed the order for that GO, your order is unfortunately cancelled.
Second payment deadline: An additional fee of RM0.50 per day will be charged up to 3 months before we consider your orders cancelled regardless of all prior payment made. Your items will be up for public sale and no refund or only a part of the refund will be given if the items are already sold.
10. I have a need to use the money for now, so can I delay the payment?
First payment: We can accept deposit for certain GOs, please request if you want to deposit instead. If you cannot afford even the deposit then it's a sign that you should not spend your money on merchs until you can afford it, so, no.
Second payment: Yes we can do exception, please inform us prior the deadline. Any delay without any notice will be subjected to the additional fees.
11. I have made the payment but haven't received any confirmation yet.
Make sure to reply your payment proof to the order confirmation email. We will give a response to the email reply, you can also refer to our Masterlist to see if your order number is included in the list. Please contact us if we did neither.
12. What is the status / update of my order or the GO?
Please refer the status in our Masterlist, all orders are updated regularly.
13. Can I change my address?
Yes, if the parcel haven't been posted out yet. Please contact us for any changes. We will only ask for your shipping address upon items arrival in the second payment notice, and the shipping will start within around 7 days onwards after the second payment notice once a week.
14. Can me and my friend(s) order together under my name? Can we request to split the local postage when the items arrived?
Yes, you can place your order together under one's name. However, we do not offer split local postage once the items arrived. Please place your order separately if you and your friend(s) have different local addresses.
For other questions / inquiries outside the information pages in this website, you can contact us at our social media DM or email. PLEASE make sure to read through all the details first before asking any question even though they are very long, make reading a habit.
Please make sure to read through all the details before placing your order. Placing your order means agreeing with the all details.