Please make sure to read through all the details before placing your order. Placing your order means agreeing with the all details.
1. PLEASE RECORD AN UNBOXING VIDEO UPON RECEIVING YOUR PARCEL. It will be hard to believe or proof any mistakes either on both seller/artist side or our own side without any unboxing video since we already sort out each items before sending the second payment notice, and we are sure that each seller/artist also already do a quality check before sending out their parcel.
2. ALL SALES ARE FINAL. Once the order for the GO has been placed, NO CANCELLATION and NO REFUND will be given, EXCEPT:
- The production is cancelled by the seller/artist themselves. We will give a refund once we receive the refund from them.
- Due to our own negligence in not managing to place the order before the seller/artist close their order. We will give a refund in this case.
- Due to items being out of stock or mistake in stock count from the seller/artist. We will give a refund once we receive the refund from them.
- Defective important parts of the items or missing partial items upon arriving in MY. If the seller agree on replacing the items, additional fees might be charged due to the international shipping fee etc. If the seller give a refund instead, we will give a refund once we receive the refund from them. You can request either one of these two choices in this case.
3. NO REFUND ACCEPTED WITHOUT ANY FOOLPROOF REASON. If you need the money for any emergency cases, please find another buyer to replace your slot or buy your items instead, or we can accept delay of payment in case of second payment, we also make a living through GOs. No refund will be given in any of these cases:
- Simple reasons such as change of mind, etc
- Defective / dented / damaged packaging box is not considered as defective important items as the nature of packaging box is to protect the contents inside, hence no refund in this case.
- The seller/artist is inactive after a very long time without any contact etc and there is a possibility of not getting the items anytime soon.
- The seller/artist is a scammer. In this case, we will do everything we can to help buyers.
- There is a mistake on the seller/artist side but they won't give any replacement or refund or not being responsive to our inquiries.
4. NO RETURN ACCEPTED TO THE ORIGINAL SELLER/ARTIST. Since we are only a GO manager and all the items are from overseas, it is very hard to do any return to the original seller/artist.
- If the mistake is on the seller/artist side, we can only communicate with them to ask for a replacement or refund. If the seller agree on replacing the items, additional fees might be charged due to the international shipping fee etc. If the seller give a refund instead, we will give a refund once we receive the refund from them. You can request either one of these two choices in this case.
- If the mistake is on our side, such as we mistakenly post out the wrong items etc, we will have to request you to return the items to us or post the wrong items to the supposed buyer, and we will post out the correct items. We will cover any additional postage cost in this case.
5. ALL DECISIONS ARE FINAL. We will do our best to help and communicate with the seller/artist in case of any of the trouble, but the final decisions will be ultimately from them. Each shop/seller/artist also has their own terms and conditions for their refund and exchange issue but any decision and rejection from them will be final.
Please make sure to read through all the details before placing your order. Placing your order means agreeing with the all details.